Search Content


Content Categories




Microsoft Dynamics CRM


Microsoft Dynamics CRM provides "instant-on" access to businesses that want a full-featured CRM solution with no IT infrastructure investment or setup required. Businesses can learn more about Microsoft's strategy for delivering next-generation CRM...
Read more about Microsoft Dynamics CRM...

For Technology Decision-Making, Who's in Charge?


It used to be that the people who bought technology and equipment for contact centers were professionals in the art of running those centers -- they were people with some kind of direct telecom or operations experience. Those days are long gone....
Read more about For Technology Decision-Making, Who's in Charge?...

2008 Anita Borg Scholars


A few months ago Google announced the fifth class of Anita Borg Scholars in the U.S.†† The scholarship program, originally established in the U.S. to honor the work of Anita Borg and to recognize outstanding young women scholars in computer science...
Read more about 2008 Anita Borg Scholars...

It's Performance Review Season Again


Itís that time of year when many businesses start doing their employee performance reviews. There was an interesting study done by the Society for Human Resource Management (SHRM) and the Ethics Resource Centre (ERC). Only 23% of HR professionals...
Read more about It's Performance Review Season Again...

Skytap Provides Cloud Access and Licensing for ISV


Skytap, Inc., a leading provider of cloud-based virtual lab solutions, today announced its Independent Software Vendor (ISV) Alliance program to enable on-demand distribution of commercial software solutions through its Virtual Lab platform....
Read more about Skytap Provides Cloud Access and Licensing for ISV Solutions...

Social Media Study, Customer Care Benchmarking


The news as of the first coffee this morning, and the music is The Marshall Tucker Band's first album, cleverly titled The Marshall Tucker Band. It appears we have a law 'n' survey theme going today, so let's get to...
Read more about Social Media Study, Customer Care Benchmarking...