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Strategy Definition or Strategy Execution…


Which is more important?   It’s a bit of a chicken vs. egg argument, but it’s fair to say that both are critical to driving positive financial results.   Put it this way, if defining strategy explains 15% of a company’s financial performance then...
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Analytic on self-service and customer portal


It would be nice to be able to add a tracking code (Google, WebTrends, or Omniture) to self-service and customer portal screens so usage of these items could be analyzed. ...
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The "GOP" Gets the New Way of Computing


While Appirio will remain decidedly bipartisan for the foreseeable future, we got caught up in the energy and excitement of the Republican National Convention (RNC) this week in Minneapolis-St....
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Traditional CRM vendor fights back


Traditional CRM vendor fights back by integrating SharePoint, Outlook.  Microsoft may be engaged in a price war with Salesforce.com, but traditional server-based CRM vendors have hardly rolled over and cried uncle.  Today, CDC Software announced...
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Translate Your Outlook Emails into Other Languages


You can translate your Microsoft Outlook email messages into any other language using the Office Translator service. It integrates directly into Outlook so the translations will happen the email client...
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Whose cloud is it anyway?


We were invited to demonstrate our Referral Management Solution at Friday's Cloud Computing Roundtable, put on by TechCrunch. The provocative title of the event was "Whose cloud is it anyway?", and TechCrunch invited a who's who in cloud computing...
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